Difference between revisions of "HSBC"
(5 intermediate revisions by 3 users not shown) | |||
Line 1: | Line 1: | ||
+ | == Description of charges == | ||
+ | |||
+ | Card Misuse<br> | ||
+ | Charge: Look Online For Breakdown.<br> | ||
+ | Recall S/0 and D/D<br> | ||
+ | Total Charges<Br> | ||
+ | Unpaid Item | ||
+ | |||
== Contact Details == | == Contact Details == | ||
Line 10: | Line 18: | ||
E14 5HQ | E14 5HQ | ||
+ | |||
+ | '''DATA PROTECTION ACT''' <br> | ||
+ | HSBC Bank Plc<br> | ||
+ | Service Quality Team<br> | ||
+ | Arlington Business Centre<br> | ||
+ | Millshaw Park Lane<br> | ||
+ | Leeds<br> | ||
+ | LS11 0PP<br> | ||
+ | |||
+ | |||
+ | Tel 08456 028006 | ||
+ | |||
+ | Fax 08001696143 | ||
+ | |||
+ | '''PRELIM LETTER & LBA''' <br> | ||
+ | Colin Langdale, <br> | ||
+ | Senior Service Quality Officer<br> | ||
+ | Arlington Business Centre<br> | ||
+ | Millshaw Park Lane<br> | ||
+ | Leeds LS11 0PP | ||
+ | |||
+ | |||
Line 95: | Line 125: | ||
[mailto:juliekyle@hsbc.com juliekyle@hsbc.com] | [mailto:juliekyle@hsbc.com juliekyle@hsbc.com] | ||
+ | |||
+ | |||
+ | == Charges Description on HSBC Statements == | ||
+ | |||
+ | |||
+ | For those that have looked at their statements and may be wondering, what can i claim for?, and why are the descriptions confusing?, what about the overdraft interest is that claimable aswell? | ||
+ | |||
+ | '''You can claim for anything which is deemed a penalty charge, which includes:''' | ||
+ | |||
+ | Returned direct debits, | ||
+ | |||
+ | Card mis-use, | ||
+ | |||
+ | Unpaid standing order, | ||
+ | |||
+ | Unpaid item, | ||
+ | |||
+ | Exceeding your overdraft, | ||
+ | |||
+ | Overdraft interest (see below), | ||
+ | |||
+ | Total charges (see below) | ||
+ | |||
+ | |||
+ | '''You can not claim for:''' | ||
+ | |||
+ | ATM (cash machine) usage (typically £1) | ||
+ | |||
+ | An agreed overdraft fee, | ||
+ | |||
+ | Anything which is deemed a "service" by the bank | ||
+ | |||
+ | |||
+ | '''Overdraft interest''' | ||
+ | |||
+ | This is the single most confusing part of most peoples claim, and one of the most frequently asked questions | ||
+ | |||
+ | Ooverdraft interest is applied to your whole overdraft, however if some of your overdraft is made up from (unlawfull) charges, then a proportion of the interest has been wrongly applied and is therefore reclaimable | ||
+ | |||
+ | '''Example''' | ||
+ | |||
+ | You have a £400 overdraft. You purchase something that day for £200 so now you are -£200 on your current account balance, but on the same day £200 of charges are placed on your account, which means that your current account balance is now -£400 and the bank will charge interest on the whole £400. | ||
+ | |||
+ | But since these charges are unlawful, then the interest should not be placed on the whole amount, only on the amount that you have actually spent. | ||
+ | |||
+ | Therefore in this example you can claim back 50% of the interest, however these calculations have to be done daily to truly reflect the amount which can be reclaimed, | ||
+ | |||
+ | The Advanced Spreadsheet will work this out See [http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html here] | ||
+ | |||
+ | '''Total charges (HSBC)''' | ||
+ | |||
+ | Again this is another issue which many people aren't sure about, | ||
+ | |||
+ | Total charges are reclaimable, they are a seperate issue to the other afore mentioned charges (card mis-use, returned d-d's etc), and are not simply all of these charges added together each month. so they are also claimable on top of the other charges | ||
+ | |||
+ | "Total Charges" refers to the charge they put on your account for going over your overdraft limit, this charge is calculated daily, and they can charge up to a maximum of £125 in one month for this, it is then debited from your account on a set date every month | ||
+ | |||
+ | '''Important!''' | ||
+ | |||
+ | For buisness accounts ONLY the "total charges" include a combination of reclaimable and genuine charges, and you will need a breakdown to exactly know what proportion of "total charges" are unlawful. | ||
+ | |||
== Other Banks == | == Other Banks == | ||
See the [[Banks]] page for a list of other banks and credit cards | See the [[Banks]] page for a list of other banks and credit cards | ||
+ | |||
+ | |||
+ | '''''Created by [[User:Me01273|Me01273]] 23:02, 28 May 2007 (BST)''''' | ||
+ | |||
+ | [[Category:Contact_Details]] |
Latest revision as of 20:26, 10 July 2007
Contents
Description of charges
Card Misuse
Charge: Look Online For Breakdown.
Recall S/0 and D/D
Total Charges
Unpaid Item
Contact Details
REGISTERED ADDRESS: -
HSBC BANK PLC
8 CANADA SQUARE
LONDON
E14 5HQ
DATA PROTECTION ACT
HSBC Bank Plc
Service Quality Team
Arlington Business Centre
Millshaw Park Lane
Leeds
LS11 0PP
Tel 08456 028006
Fax 08001696143
PRELIM LETTER & LBA
Colin Langdale,
Senior Service Quality Officer
Arlington Business Centre
Millshaw Park Lane
Leeds LS11 0PP
COMPLAINTS DEPARTMENT EMAIL ADDRESS: -
CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -
Complaints 0800 88 11 55
Customer Service 08457 404 404
INTERNET BANKING WEBSITE: -
HOW TO OBTAIN YOUR STATEMENTS ON LINE: -
Click on “My Accounts” choose the account that you wish to deal with and then click on “My Statements” this will give you online access to up to 6 years of statements. (Repeat for each account and use a separate spreadsheet for each account).
Hint: - Watch out for the moving "Prev" button it is replaced by "Next" which takes you back to where you started
OTHER CONTACTS: -
Mr David Lewis ----------------- Tel: - 020 7991 8550 Fax: - 020 7991 4922
Head Of Customer Relations
Customer Relations Department
Level 36
8 Canada Square
London
E14 5HQ
Service Quality Team Direct Telephone Number for the team dealing with reclaiming Bank Charges
08456 028 006
Dyfrig John
Chief Executive
HSBC Bank plc
8 Canada Square
London
E14 5HQ
DG Solicitors
12 Calthorpe Road
Edgbaston
Birmingham
B15 1QZ
Fax 0121 455 2150
0121 455 2111 (Debbie) debbiedaubney@hsbc.com
0121 455 2701 (Rachel) racheltomlinson@hsbc.com
0121 455 2196 (Kate) kateeaves@hsbc.com
0121 455 2206 (Alan) alanburden@hsbc.com
Charges Description on HSBC Statements
For those that have looked at their statements and may be wondering, what can i claim for?, and why are the descriptions confusing?, what about the overdraft interest is that claimable aswell?
You can claim for anything which is deemed a penalty charge, which includes:
Returned direct debits,
Card mis-use,
Unpaid standing order,
Unpaid item,
Exceeding your overdraft,
Overdraft interest (see below),
Total charges (see below)
You can not claim for:
ATM (cash machine) usage (typically £1)
An agreed overdraft fee,
Anything which is deemed a "service" by the bank
Overdraft interest
This is the single most confusing part of most peoples claim, and one of the most frequently asked questions
Ooverdraft interest is applied to your whole overdraft, however if some of your overdraft is made up from (unlawfull) charges, then a proportion of the interest has been wrongly applied and is therefore reclaimable
Example
You have a £400 overdraft. You purchase something that day for £200 so now you are -£200 on your current account balance, but on the same day £200 of charges are placed on your account, which means that your current account balance is now -£400 and the bank will charge interest on the whole £400.
But since these charges are unlawful, then the interest should not be placed on the whole amount, only on the amount that you have actually spent.
Therefore in this example you can claim back 50% of the interest, however these calculations have to be done daily to truly reflect the amount which can be reclaimed,
The Advanced Spreadsheet will work this out See here
Total charges (HSBC)
Again this is another issue which many people aren't sure about,
Total charges are reclaimable, they are a seperate issue to the other afore mentioned charges (card mis-use, returned d-d's etc), and are not simply all of these charges added together each month. so they are also claimable on top of the other charges
"Total Charges" refers to the charge they put on your account for going over your overdraft limit, this charge is calculated daily, and they can charge up to a maximum of £125 in one month for this, it is then debited from your account on a set date every month
Important!
For buisness accounts ONLY the "total charges" include a combination of reclaimable and genuine charges, and you will need a breakdown to exactly know what proportion of "total charges" are unlawful.
Other Banks
See the Banks page for a list of other banks and credit cards
Created by Me01273 23:02, 28 May 2007 (BST)