ConsumerWiki - HSBC

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Contents

Description of charges

Card Misuse
Charge: Look Online For Breakdown.
Recall S/0 and D/D
Total Charges
Unpaid Item

Contact Details

REGISTERED ADDRESS: -

HSBC BANK PLC

8 CANADA SQUARE

LONDON

E14 5HQ

DATA PROTECTION ACT
HSBC Bank Plc
Service Quality Team
Arlington Business Centre
Millshaw Park Lane
Leeds
LS11 0PP


Tel 08456 028006

Fax 08001696143

PRELIM LETTER & LBA
Colin Langdale,
Senior Service Quality Officer
Arlington Business Centre
Millshaw Park Lane
Leeds LS11 0PP



COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Customerrelations@HSBC.com

servicequality@hsbc.com


CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

Complaints 0800 88 11 55

Customer Service 08457 404 404


INTERNET BANKING WEBSITE: -

HSBC INTERNET BANKING


HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Click on “My Accounts” choose the account that you wish to deal with and then click on “My Statements” this will give you online access to up to 6 years of statements. (Repeat for each account and use a separate spreadsheet for each account).

Hint: - Watch out for the moving "Prev" button it is replaced by "Next" which takes you back to where you started


OTHER CONTACTS: -

Mr David Lewis ----------------- Tel: - 020 7991 8550 Fax: - 020 7991 4922

Head Of Customer Relations

Customer Relations Department

Level 36

8 Canada Square

London

E14 5HQ


Service Quality Team Direct Telephone Number for the team dealing with reclaiming Bank Charges

08456 028 006


Dyfrig John

Chief Executive

HSBC Bank plc

8 Canada Square

London

E14 5HQ


DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

Fax 0121 455 2150


0121 455 2111 (Debbie) debbiedaubney@hsbc.com

0121 455 2701 (Rachel) racheltomlinson@hsbc.com

0121 455 2196 (Kate) kateeaves@hsbc.com

0121 455 2206 (Alan) alanburden@hsbc.com

juliekyle@hsbc.com


Charges Description on HSBC Statements

For those that have looked at their statements and may be wondering, what can i claim for?, and why are the descriptions confusing?, what about the overdraft interest is that claimable aswell?

You can claim for anything which is deemed a penalty charge, which includes:

Returned direct debits,

Card mis-use,

Unpaid standing order,

Unpaid item,

Exceeding your overdraft,

Overdraft interest (see below),

Total charges (see below)


You can not claim for:

ATM (cash machine) usage (typically £1)

An agreed overdraft fee,

Anything which is deemed a "service" by the bank


Overdraft interest

This is the single most confusing part of most peoples claim, and one of the most frequently asked questions

Ooverdraft interest is applied to your whole overdraft, however if some of your overdraft is made up from (unlawfull) charges, then a proportion of the interest has been wrongly applied and is therefore reclaimable

Example

You have a £400 overdraft. You purchase something that day for £200 so now you are -£200 on your current account balance, but on the same day £200 of charges are placed on your account, which means that your current account balance is now -£400 and the bank will charge interest on the whole £400.

But since these charges are unlawful, then the interest should not be placed on the whole amount, only on the amount that you have actually spent.

Therefore in this example you can claim back 50% of the interest, however these calculations have to be done daily to truly reflect the amount which can be reclaimed,

The Advanced Spreadsheet will work this out See here

Total charges (HSBC)

Again this is another issue which many people aren't sure about,

Total charges are reclaimable, they are a seperate issue to the other afore mentioned charges (card mis-use, returned d-d's etc), and are not simply all of these charges added together each month. so they are also claimable on top of the other charges

"Total Charges" refers to the charge they put on your account for going over your overdraft limit, this charge is calculated daily, and they can charge up to a maximum of £125 in one month for this, it is then debited from your account on a set date every month

Important!

For buisness accounts ONLY the "total charges" include a combination of reclaimable and genuine charges, and you will need a breakdown to exactly know what proportion of "total charges" are unlawful.


Other Banks

See the Banks page for a list of other banks and credit cards


Created by Me01273 23:02, 28 May 2007 (BST)

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