Category:Debt Collection Agencies

From Consumer Wiki

Debt Collection Agencies (often referred to as DCAs) are companies formed to collect debts from either private individuals or businesses in cases where the original creditor has failed or feels it is no longer viable to persue the debtor.

Broadly there are two types of debt collection: those who act on behalf of the original creditor, taking a percentage of money recovered as a commission; and those who purchase the debt at a reduced rate and attempt to recover the full amount.

Methods of collection range from letters and phone calls to visits by so-called "collection agents". In the UK, the Office of Fair Trading publish guidelines on acceptable behaviour, but there are reported incidents of DCAs not adhering to these.