Cancelling an order letter template

Date Your address

Company’s address

Dear ___________

{Date/Nature of Order} I am writing to cancel the above order which I placed with you {include appropriate means of distance communication e.g. over the telephone}.

As the contract was made at a distance, it is governed by the Distance Selling Regulations 2000. Under these regulations I have a cancellation period of seven working days from receipt of the goods.

The goods were delivered to my home yesterday, but when I unpacked them I realised that they were not appropriate for my needs. This is why I am cancelling the contract. Consequently, please return the deposit I paid, and arrange to collect the goods at your earliest convenience.

Unless and until I receive written notice from you about collection and in any event, a refund of my deposit I will keep the contract goods. I will, of course, take reasonable care of them pending collection.

Under the Distance Selling Regulations, notice of cancellation which is posted is deemed effective on the date of posting. I will be posting this letter today, so please treat cancellation as effective from today’s date.

I await hearing from you.

Yours