Abbey
Description of Charges
Cleared Transaction (appears on older statements +/-£20)
Paid DD/SO Fee whilst in Overdraft
Unpaid Cheque Fees
Unpaid DD Charges
Unauthorised O/D Fees
Unpaid SO
List of abbreviations on microfiche printouts:
ANPF-Payment made by Abbey National Personal Finance to close account in order to register in default.
ACA-Account Adjustment.
ACH-ATM Cheque
ATC-Cash from ATM
ATF-ATM Transfer
BGC-Bank Giro Credit
BIL-Bil Payment
CBD-Cheque Book Debit
CHG-Charge
CHQ-Cheque
CLO-Closure
CLR-Cleared Funds Paid In
CQR-Cheque Returned
CSH-Cash VP-Visa Purchase
DDB-Direct Debit VPR-Visa Purchase Return
DDR-Direct Debit Retiurned
EBP-E-Banking Payment recorded that month-the microfiche
ETR--E-Banking Transfer is missing-or there was a transactional
FEE-ATM Fee run error
ICR-Interest Credit Received
IDB--Interest Debit
MOB-Mobile Top-Up
MSO-Manual Standing Order
NBN-Net Bonus
NOT FOUND/NOF- NoTransactions
OCS-Overriding Cash Withdrawal
PFP-Personal Finance Pay-Off
RDC-Refer to Drawer Cheque
REF-Refund
REV-Reversal
RGP-Regular Payment
TCH-Transaction Charge
TFR-Transfer
Contact Details
REGISTERED ADDRESS: -
ABBEY NATIONAL PLC
ABBEY NATIONAL HOUSE
2 TRITON SQUARE
REGENT'S PLACE
LONDON
NW1 3AN
DATA PROTECTION ACT
Data Protection Manager,
Data Protection Team
Regulatory Compliance
Abbey House
201 Graftons Gate East
Milton Keynes
MK9 1AN
Jackie Scott 01908 344061 Fax 01908 344558
PRELIMINARY AND LETTERE BEFORE ACTION
Antony Turbitt
Manager
Banking Services
Customer Servces (Banking)
PO Box 297
Bradford
BD1 1BR
0161 951 6500 or 08459 724 724 Fax: 08459 670 671
Also
Pam Speed
Business Manager
Banking Services
Abbey
PO Box 1109
Bradford
BD1 5ZJ
Tel:- 08459 724 724 Fax:- 01274 369178
COMPLAINTS DEPARTMENT EMAIL ADDRESS: -
CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -
0845 600 6014
INTERNET BANKING WEBSITE: -
HOW TO OBTAIN YOUR STATEMENTS ON LINE: -
If You Have This Information Please edit here or PM a Moderator
OTHER CONTACTS: -
Dawn Hoyle is the head of :-
Customer Satisfaction Centre
Abbey
PO Box 5129
Milton Keynes
MK9 2YN
Tel :- 0845 600 6014
Fax :- 0845 600 1378
Minicom :- 0845 600 1344
Other Banks
See the Banks page for a list of other banks and credit cards
Created by Me01273 22:53, 28 May 2007 (BST)