ConsumerWiki - Lloyds TSB

From Consumer Wiki

Jump to: navigation, search

Contents

Description of Charges

Overdraft Excess Fee
Overdraft Usage Fee
Returned Cheques
Unauthorised Borrowing Fee
Unpaid Cheque
Unpaid DDM
Unpaid Direct Debits
Unpaid Items
Unpaid Personal Loan
Unpaid Standing Orders
Unpaid/Returned direct debit


LloydsTSB Bank Charges: A Guide - 2001 to present day

With thanks to Yourbank

Bank charges that are claimable and how they work:


1) Overdraft Excess Fee/Unplanned overdraft Fee:

They charge this when you go overdrawn by £10 or more above an agreed limit, or by £10 or more without any agreed limit. They will charge this fee again on subsequent days if we make a payment for you that increases your unauthorised overdraft by £10 or more.

A subtle change happened in around September 2006 with the wording above replaced with this: They charge this when you go overdrawn and don’t have an overdraft facility, or if you go overdrawn above an agreed overdraft. They will charge this fee again on each day we make a payment for you that increases your overdraft.

In November 2007 they changed the fee to Unplanned Overdraft Fee

This is a daily fee for being over the overdraft fee and a maximum of 10 fees per charging period are applicable. There is also a monthly set fee payable as well.


2) Unpaid Item Fee/Returned item fee :

You'll be charged this fee whenever there is not enough money in your account to make a payment, such as direct debit, cheque or standing order.


How much have I been charged?

Date Overdraft Excess Fee Unpaid Item/Reurned Item Fee

2001

Going into 2001 the Overdraft excess fee was that when the account went overdrawn during a charging period you were charged 60p each transaction.

Going into 2001 this charge was £27.50 per item

August 2001

That changed in August 2001 when it was monthly fee of £20 per month

September 2001

It increased in September 2001 to £25 per month

April 2002

They made a further change to the charging structure in April 2002 when a charge of £20 per day capped at £80 per charging period)

In April 2002 it increased to £30.00 per item

January 2005

In January 2005 it increased to £25 per day(capped at £75 per charging period )

In January 2005 it increased to £32.00 per item

July 2005

From July 2005 it increased to £30 per day(capped at £90 per charging period)

In July 2005 it increased to £35.00 per item

December 2006

In December 2006 it was capped at 3 charges per day.

November 2007

In November 2007, LloydsTSB completely changed their charging structure.

Less than £25 was £6 per day

£25 to £100 was £15 per day

More than £100 was £20 per day.

A Monthly charge of £15 is levied on top of the above charges.

In November 2007 the charge was reduced to £20 per item with a maximum of 3 per day.



LloydsTSB seem to have had a policy since June 2002 on all accounts of this “We understand that everyone can make mistakes from time to time, which is why we won't charge you the first time you go overdrawn without agreement, as long as you haven't done so in the past 12 months.”


A grace period came into force on 2nd November 2007 “If your account goes over its limit, you’ll have until 3.30pm (UK time) that day to pay in enough money to cover all your payments. If you do, you won’t incur any Unplanned Overdraft fees. “

Contact Details

REGISTERED ADDRESS: -

LLOYDS TSB BANK PLC

25 GRESHAM STREET

LONDON

EC2V 7HN

DATA PROTECTION ACT
Copy Statement Unit
Lloyds TSB Bank plc
Swallow House
10 Swallow St
BIRMINGHAM
B1 2AL

As from 16th January 2009:

DSAR Unit,
Lloyds TSB,
Customer Service Recovery,
Charlton Place,
Andover,
SP10 1RE


PRELIMINARY AND LETTER BEFORE ACTION
Customer Care
Lloyds TSB
125 Colmore Row
Birmingham
B3 3SF


HARDSHIP CLAIMS
LloydsTSB Bank
Customer Service Recovery Centre
Charlton Place
Andover
Hampshire
SP10 1RE

Customer Service Recovery Centre Andover 0845 300 0000

Also Andover.
01264 725214
01264 832297,
01264 832915
01264 834307, .


COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Online Email


CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0845 3000 000

Penny Berryman's direct telephone number. 020 7522 5202


INTERNET BANKING WEBSITE: -

Log On


HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Once registered, a user can log on and view statements. On the page where you see the detailed entries, there is a box entitled "Please select a statement option" - click on the little downward arrow at the right, and a drop down menu appears. Choose "search your statements" and hit "go". Then appears a form which allows you to search for statements, up to three months at a time. You can go back to 1 July 2002 only.


OTHER CONTACTS: -

Mr Chris Brown

Copy Statement Unit

Account Services

Group Operations

Swallow House

10 Swallow Street

Birmingham

B1 2AL


Eric Daniels

Chief Executive

Lloyds TSB Bank plc

25 Gresham Street

London

EC2V 7HN


OR


Ms Terri Dial

Executive Director, Retail Banking

Lloyds TSB Bank plc

25 Gresham Street

London EC2V 7HN

Other Banks

See the Banks page for a list of other banks and credit cards


Created by Me01273 23:08, 28 May 2007 (BST)

Personal tools