CAG - How to Complain

Complaints About Threads or Posts

We have a "Report Post" facility on the site. If you see a post that you think should be reported to us, click on the 'warning triangle' in the bottom left corner of the post. This will allow you to send us a message with a brief outline of the complaint and will automatically supply the link to the post in question.

One of our Moderators will then view the post and, if necessary, take appropriate action.

We ask all of our users to remain vigilant for any posts which contain the following;

Insulting language / swearing

Threats of violence

Racist or sexist language

Potentially libellous wording (i.e. the bank 'stole' my money)

Posts which show the wording to our templated letters, rather than a link to where they can be found

Advertising

Links to commercial organisations (profit making)

This is not an extensive list

Complaints About Users

Users who have reason to complain about other users, Site Helpers or Moderators should address their complaint to me. By this, we mean using the Personal Message (PM) facility.

To 'PM' another user, left-click on their username - this will bring up the identification page for that user. On the right hand side you will see, for example...

Private Message:

Send a private message to jonni2bad

I will investigate and, if appropriate, take any action that is deemed necessary. Please be patient as this process may take some time. Please also try not to use the forums to resolve the complaint - it will likely only inflame the issue and take more of our valuable time to deal with.

If you do need to make a complaint, please try to remain factual. State as precisely as possible who and what you are complaining about.

If your complaint is against a user in the chat-room, please try to make a note of other usernames who were present at the time. If you have copied the text from the chat-room, please include it.

Since it would not be fair for me to deal with complaints about me, these should be addressed it to the Administrators of the site. They will deal directly with you.

Users who have a complaint against Admin should deal directly with Admin!